### Coco Privacy Policy ##### Last Updated: May 19, 2022 This Privacy Policy applies to your use of Coco and any websites, mobile applications, services, programs, or features (the “Coco Platform”) owned or operated by Cyan Robotics, Inc. or any of its subsidiaries or affiliates (collectively, “Coco,” “we,” “our,” or “us”). Coco values your privacy, and taking proper care of your information is a top priority for us. Our goal is to help you understand what information we collect about you (also known as “User Data”) and describe how we use that information. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our [Terms of Service](https://cocodelivery.com/customer-terms-conditions). --- ### OVERVIEW OF COCO SERVICES The Services provide on-demand delivery for restaurants and other businesses (collectively, “Merchants”) to deliver food, beverage, and other related products (“Products”) to their customers. When a delivery order is placed through the Merchant’s ordering channels (e.g., DoorDash, Grubhub, UberEats, Merchant platform, etc., collectively, the “Ordering Platforms”), an Ordering Platform may pass the request to Coco. When Coco receives an Order, either one of Coco’s delivery robots (each, a “Coco robot”) will be loaded by the Merchant (each a “Coco Delivery”) or a designated courier (“Courier”) will pick up the order from the Merchant and deliver the order to the designated address you indicated when placing the order on the Ordering Platform. This Privacy Policy only applies to data provided to, utilized, and retained by Coco. Although you may receive Deliveries by Coco robots or Couriers, Coco is not a party to the transaction between you and the Merchant, or you and the Ordering Platform. Merchants act independently of Coco and as such, Coco is not liable or responsible for Merchant’s compliance with certain laws and regulations applicable to each such Merchant, including, but not limited to, data privacy laws. --- ### INFORMATION WE COLLECT #### Information You Provide To Us We collect information about you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source, such as a Merchant or Ordering Platform. Below are some examples of the types of information we collect. - **Registration and Identity Verification**: When you sign up for any Coco account, you may give us your name, email address, phone number, date of birth, and if necessary, a copy of your government-issued ID. In order to receive a delivery, you must provide a valid delivery address. - **Demographic Information**: We also collect demographic information from you when you register, when you take our surveys, and throughout your use of the Coco Platform. - **Communications**: If you contact us, we may collect information from you to provide a satisfying experience and answer any questions you have. - **Payment Information**: Payment information may be collected in connection with transactions facilitated by Coco. - **Voluntary User Surveys**: We may invite you to fill out voluntary user surveys to provide feedback on various topics related to the Coco Platform. - **Applicant Data**: When you apply to a job or to be an independent contractor with Coco, you may provide us with information to help determine if you are a good candidate for the role. #### Information We Collect When You Use Coco Like most online services, Coco collects technical information about you or your device used to access the Coco Platform. Below, we provide examples of the types of data we may collect about you. - **Location Information**: We may collect your location information when you provide us with a delivery address or use geolocation-based services. - **Usage Information**: We may log how you interact with the Coco Platform by automatically recording data. - **Device Information**: We may collect information about the device you are using. - **Cookies and Technical Information**: We collect information through the use of cookies and similar technologies. - **Call and Text Information**: We may work with third-party partners to facilitate phone calls and text messages. - **Video Footage**: Each Coco robot is outfitted with cameras that record footage of its whereabouts and surroundings. - **User Feedback**: We collect and retain information about any ratings, reviews, and feedback you provide about our service. #### Information Collected from Third Parties - **Delivery Fulfillment**: We collect information about you from the Merchant and/or Ordering Platform. - **Public Sources**: We may collect information from public sources. - **Advertisers**: We may receive information about you from our advertisers, such as interests and preferences. - **Vendors**: We may collect information from vendor services or tools. --- ### HOW WE USE THE INFORMATION WE COLLECT In addition to the uses described above, we also use the information to: - Support our Merchants and Ordering Platforms - Identify you as a user - Comply with applicable laws - Analyze and assess current and potential user markets - Improve, optimize, and create new products and services - Provide customer support - Communicate with you for marketing and promotional purposes - Engage in marketing activities and assess marketing initiatives - Conduct research and development - Create aggregated, de-identified, and/or anonymized data --- ### HOW WE SHARE INFORMATION We may share your information to facilitate deliveries, with affiliated businesses, as anonymized data, with vendor tools and services, with government authorities for legal compliance, or as permitted by you. --- ### YOUR CHOICES - **Email Subscriptions**: You can unsubscribe from Coco promotional emails. - **Promotional Text Messages**: You can opt out of receiving promotional text messages. - **Push Notifications**: You can opt out of receiving promotional push notifications. - **Location Information**: You can prevent your device from sharing geolocation information at any time. - **Access Your Data**: Coco will provide you with a copy of your data upon request. - **Deleting Your Account**: You can request to terminate or delete your account. --- ### CALIFORNIA RESIDENTS This section applies to California residents regarding their rights under the California Consumer Privacy Act (CCPA), including the right to request a copy of personal information and the right to delete personal information. --- ### REMINDERS - **Changes to the Policy**: We may update this Privacy Policy periodically. - **Age Restrictions**: Coco is intended for individuals who are of legal age. - **Account Activity**: You are responsible for maintaining the secrecy of your account information. --- ### CONTACT US If you have questions or comments about this Privacy Policy, your information, our use and sharing practices, or your choices, please email privacy@cocodelivery.com.